Refund policy

Refund & Return Policy – Magnsnap

Last updated: July 4, 2026

At Magnsnap, we want you to be satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the terms below.

1. Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

After 30 days, we unfortunately cannot offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return:

  • Item must be requested for return within 30 days of delivery
  • Item must be in original condition
  • Opened items are accepted only if they are undamaged and resellable
  • Item must be returned to us before a refund is issued

We reserve the right to deny returns that show:

  • Damage caused by misuse
  • Signs of excessive wear
  • Missing parts or accessories

3. Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • If a refund is approved, return shipping costs will not be included in the refund amount

4. Refund Process

Once we receive and inspect your return:

  1. We will notify you of approval or rejection
  2. If approved, your refund will be processed to your original payment method
  3. Refunds typically take 5–10 business days depending on your bank or payment provider

5. Damaged or Incorrect Items

If you receive:

  • A damaged item
  • A defective product
  • The wrong item

Please contact us immediately at:
📧 magsnap9@gmail.com

We will evaluate the issue and provide a replacement or refund where appropriate.

6. Non-Returnable Situations

We may refuse returns or refunds if:

  • The item is returned after 30 days
  • The item is not in original condition
  • The product shows signs of intentional damage or misuse
  • The request is due to customer misuse or misunderstanding of product description

7. Order Cancellations

Orders may only be canceled before they are shipped.

Once an order has been processed or shipped, it cannot be canceled and must go through the return process instead.

8. International Returns

We accept returns worldwide, but:

  • Customers are responsible for international return shipping costs
  • Customs duties or import fees are non-refundable

9. Refund Abuse & Protection

We monitor refund patterns to prevent abuse.

We reserve the right to:

  • Deny excessive or fraudulent refund requests
  • Block future purchases for accounts engaging in abuse
  • Report fraudulent activity to payment processors if necessary

10. Contact Us

For any refund or return questions:

📧 magsnap9@gmail.com
📍 Magnsnap LLC
18040 W Young St
Surprise, AZ 85388
United States